OUR RETURNS POLICY
There is no Refund or Exchange on Preorder Items or Designer Wears or Stitched Dresses.
We only offer exchange on ready to wear dresses or kidswear.
Please note we do not refund any postage costs. Your refund , or exchange (when in stock) may take up to 2 to 3 weeks to process after you post the goods back to us. We cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
It is entirely up to you how you return your order as we do not offer prepaid shipping labels for returns and will only consider the refund for postage in the case where the goods sent to you were faulty in the first place. In such a case, please ensure you share the proof of postage with us. Please also ensure you have adequate insurance cover for the product you are returning as this will remain your responsibility until such time as it is received back by us.
We shall be under no liability in respect of any defect arising from willful damage, wear and tear due to negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval.
HOW DO I EXCHANGE GOODS?
To exchange items you will need to return items (following the returns procedure above) and specify the ones you want in exchange on the back of the invoice. Please note that this will incur the standard postage and packaging charges of a new order. Unfortunately, any discounts that were valid at the time of your purchase may no longer be valid.
RETURNS OUTSIDE RETURN PERIOD
Our system will automatically deny return requests after the period of 14 days from receipt. If such goods are still sent back to us, we reserve the right of not offering you a refund.
We would in such a scenario need to send the item back to you which will incur an addition shipping charge which would be payable by you upon request.
If our courier cannot deliver your order, the parcel will be returned to us. You will have up to three weeks (from the date we receive the returned parcel) to contact us and arrange for the order to be re-delivered. If you do not contact us within the specified time, we will refund you for the goods. If you still wish to receive these goods after the 3 week period is over, you will need to place a new order again and at the price listed on the website. Unfortunately, any discounts that were valid at the time of your purchase and that are no longer running cannot be re-applied to your order.
FAULTY OR INCORRECT GOODS?
For goods received that are not as ordered or are faulty, please email us at firstname.lastname@example.org stating the order number and nature of the problem. We will be in touch with you within 48 hours and explain the returns procedure. Please note that we must be notified of damaged/faulty goods within 1-2 days. We cannot be held liable for any claims of damaged items after this period.
We take care to ensure that all our goods are in perfect condition. Please bear in mind that the Goods will not be regarded as faulty where they are damaged through inappropriate usage by the buyer.
For more information on delivery or returns, please email us as at email@example.com